Have questions about your orders, shipping, returns, or our products? We’ve compiled the most common queries to help you find the answers quickly and make your shopping experience seamless.
Contact us if your question isn’t listed below.
Orders within Kuwait are delivered via local courier services. Standard delivery typically takes 1 to 2 days, with a maximum of 5 days. For orders above 9.950 KD, delivery is free. A delivery charge of 2 KD applies to standard orders. Please note that certain areas have specific delivery schedules or may be excluded from delivery services.
Ensure your delivery address is accurate and complete. Orders placed on Sundays for specific areas may be delivered the following Sunday. Some remote locations are excluded from delivery services.
After completing your purchase, you will receive an order confirmation email with details of your order. If you do not receive this email, please check your spam folder or contact our customer service for assistance.
You can track your order status by logging into your account on our website or by contacting our customer service team with your order number.
Orders can be canceled within a certain timeframe after placement. Please refer to our Terms of Service for detailed information on order cancellations.
Exchanges are subject to our return policy. Items must be in original condition and packaging. Please refer to our Refund Policy for detailed information on exchanges.
Delivery charges within Kuwait start at 2 KD for standard orders. Orders above 9.950 KD qualify for free delivery. Additional charges may apply for specific areas or expedited services.
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